Privacy Policy

Introduction

MADESEL S.R.L. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services and visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our VPN service
• Contact us for customer support
• Sign up for our newsletter

This information may include your email address, payment information, and contact details.

Usage Data

We collect limited usage data to maintain and improve our services, including:

• Connection timestamps
• Amount of data transferred
• Server location selection
• Device type and operating system

No-Logs Policy

MADESEL S.R.L. operates under a strict no-logs policy. We do not collect, store, or log:

• Your browsing history
• Traffic destination or data content
• DNS queries
• Connection timestamps that could identify you
• IP addresses

This means your online activities remain completely private and cannot be traced back to you.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our VPN service
• To process your payments and subscriptions
• To send you service-related notifications
• To provide customer support
• To improve our services and develop new features
• To detect and prevent fraud or abuse
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information:

• Military-grade encryption (AES-256) for all data transmission
• Secure servers with regular security audits
• Limited access to personal information by authorized personnel only
• Regular security updates and patches

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you, such as:

• Payment processors
• Customer support platforms
• Analytics services

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

We use cookies for essential functions, analytics, and to remember your preferences. You can disable cookies, but this may affect your ability to use certain features of our website.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: